Last Updated: April 10, 2026
By clicking "I Agree," checking a related box to signify your acceptance, using any other acceptance protocol presented through the service, or otherwise affirmatively accepting these terms and conditions, you acknowledge that you have read, accepted, and agreed to be bound by this agreement. If you do not agree to these terms and conditions, do not create an account or use the service. You hereby grant agency authority to any party who clicks on the "I Agree" button or otherwise indicates acceptance to these terms and conditions on your behalf.
Unless you timely opt-out of arbitration in accordance with these terms and conditions, you and Telederm.me agree that all disputes between you and us or you and the medical groups or providers arising out of or related to these terms and conditions or the service, with limited exceptions, will be resolved by binding and final arbitration and you and we waive all rights to a jury trial and to participate in a class action lawsuit or class-wide arbitration, as further set forth below. We explain some exceptions and how you can opt out of arbitration below.
If you have a medical emergency, seek in-person emergency care immediately or dial 911. The service is not appropriate for all medical conditions or concerns.
Telederm.me reserves the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes have been posted constitutes your acceptance of the modified terms.
Telederm.me provides telehealth services for dermatological care. These services are not for emergency medical needs.
Services are available to users who are 18 years or older, or minors with parental consent where applicable. You must provide accurate and complete registration information and keep your account information updated.
You are responsible for all activities that occur under your account and must keep your account password secure. You agree to notify us immediately of any unauthorized use of your account.
You are prohibited from using the service to engage in illegal, fraudulent, or unauthorized uses; infringe upon the rights of others, including privacy and intellectual property rights; or transmit viruses or any other malicious code.
All content included on or associated with our services, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of Telederm.me or its suppliers and protected by copyright and other laws.
Telederm.me and its affiliates will not be liable for any indirect, incidental, punitive, or consequential damages resulting from your use of the service.
You agree to indemnify, defend, and hold harmless Telederm.me and its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms or any activity related to your account.
We may terminate your access to all or any part of our services at any time, with or without cause, with or without notice, effective immediately.
These terms shall be governed by the laws of the state in which our company is headquartered, without regard to its conflict of law provisions.
If any part of these Terms of Service is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.
These Terms of Service and any policies or operating rules posted by us on the site constitute the entire agreement and understanding between you and Telederm.me.
By starting a visit, you acknowledge that provider time and administrative review begin immediately. If a synchronous visit required by state law cannot be completed due to non-response within 30 days despite multiple contact attempts, the visit will be cancelled. The visit fee is non-refundable; the formula fee and shipping cost will be refunded.
If a provider determines that prescription treatment is appropriate after reviewing your consultation, the prescription will typically be sent to our affiliated pharmacy for preparation and shipment to the address provided during your visit.
Many treatments offered through our platform involve custom compounded medications, which are prepared specifically for each patient based on the provider's prescription.
Custom compounded medications are made specifically for you after your provider reviews your consultation.
Once the compounding or preparation process has started, the prescription cannot be cancelled, transferred, or refunded, as the medication is prepared specifically for you and cannot be reused or resold.
Patients may request that a prescription be sent to a pharmacy of their choice when applicable.
However, once a prescription has been transferred to another pharmacy, our providers and pharmacy are no longer able to:
For questions regarding filling, refills, or dispensing of a transferred prescription, patients should contact the pharmacy where the prescription was sent.
Patients may contact our providers through the platform regarding questions related to their consultation for a limited period of up to sixty (60) days following the completion of the visit.
This follow-up period is intended to support:
If a prescription has been transferred outside of our pharmacy, or if the treatment plan is no longer active within our platform, provider messaging and support may be limited or discontinued.
Requests for:
may require a new consultation so the provider can properly review your condition and ensure safe and appropriate care.
Consultation fees cover the provider's time reviewing your medical history, evaluating your condition, and creating a treatment plan.
Consultation fees are non-refundable once the provider has begun reviewing the case, even if the patient chooses not to proceed with treatment or fills the prescription elsewhere.
Dermatologic conditions often require consistent treatment and time to evaluate results. Many treatments, including hair loss therapies and acne treatments, may require several weeks to months of consistent use before noticeable improvement occurs.
Patients are encouraged to follow the treatment plan provided by the clinician and contact the platform with questions about their care.
Each telehealth encounter constitutes a discrete clinical evaluation based on patient-submitted information, medical history, and supporting documentation. This policy describes the scope of a visit, how follow-up care is handled, and when a new consultation may be required.
Each visit includes a comprehensive provider evaluation and a personalized treatment plan based on your condition and medical history. Your initial consultation covers:
A single visit is intended to establish and initiate treatment and may include one or more medications at the provider’s discretion. Upon issuance of prescriptions, the encounter is considered complete and closed.
Telederm.me may, at its discretion, allow limited follow-up communication or minor treatment adjustments for a period of up to sixty (60) days following the initial visit, provided such changes are clinically appropriate and within the scope of the original condition.
This follow-up period is intended for:
Follow-up messaging is not intended to provide ongoing or unlimited care. Requests that fall outside the scope of the original encounter—including new medications, alternative therapies, or continued treatment modifications—may require a new consultation.
Requests for additional medications, changes in therapy beyond the initial recommendations, or new or alternative treatment approaches—whether made outside the follow-up window or beyond the provider’s clinical scope for the original encounter—may require:
This ensures that any changes to your treatment are medically appropriate and based on an updated clinical assessment.
We encourage patients to monitor their progress and return for follow-up if:
Follow-up care allows the provider to reassess your condition and adjust your treatment plan safely. This policy ensures compliance with telehealth prescribing standards, maintains appropriate clinical documentation, and supports safe, accurate, and effective patient care.
Questions about the Terms of Service should be sent to support@telederm.me.