Introduction

This privacy policy describes how InnovativeRx, LLC (DBA TELEDERM.ME) collects, uses, and protects your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

1. How We Protect and Use Your Protected Health Information (PHI)

We are committed to maintaining the privacy and security of your Protected Health Information (PHI). PHI refers to health information that identifies you or could be used to identify you, and relates to your past, present, or future physical or mental health or condition and related health care services.

We may use and disclose your PHI for the following purposes:

• Treatment: To provide, coordinate, or manage your health care and related services. This includes sharing information with physicians, pharmacists, and other providers involved in your care.
• Payment: To bill and collect payment from health plans or other sources, and to determine coverage eligibility.
• Health care operations: To support internal operations, including improving quality of care, training, credentialing, and evaluating provider and pharmacy performance.

We will not use or disclose your PHI for any other purpose without your written authorization, unless required or permitted by law. We use secure, HIPAA-compliant technology platforms to store, transmit, and manage PHI. We implement safeguards to protect your information from unauthorized access, use, or disclosure.

2. Your Rights Regarding Your PHI

You have the following rights under HIPAA:

• Right to access: You may request to see or get a copy of your health records used to make decisions about your care.
• Right to request an amendment: You may ask us to correct your health information if you believe it is inaccurate or incomplete.
• Right to request restrictions: You may request limits on the use or disclosure of your PHI for treatment, payment, or healthcare operations.
• Right to request confidential communications: You may request that we communicate with you in a specific way (e.g., home phone, office phone) or send mail to a different address.
• Right to an accounting of disclosures: You may request a list of certain disclosures of your PHI made outside of treatment, payment, and operations.
• Right to a paper copy of this privacy notice: You may request a printed copy of this notice at any time.

To exercise any of these rights, please contact our Privacy Official listed below.

3. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. We will not retaliate against you for filing a complaint.

To submit a complaint or request, please contact us at support@telederm.me.

4. Privacy Official Contact Information

If you have questions about this policy or want to exercise your privacy rights, please contact:

1. Eligibility and Age Requirements

TELEDERM.ME services are available to minor patients aged 13 to 17, provided a parent or legal guardian completes the intake and gives consent.

Minors under 13 years old are not eligible to use TELEDERM.ME under any circumstances.

2. Conditions Eligible for Treatment

Minor patients may receive telehealth evaluation and treatment for the following dermatological conditions:

• Acne
• Warts
• Dermatitis (including diaper rash)
• Eczema / Psoriasis
• Hyperhidrosis
• Itching (Pruritus)
• Molluscum contagiosum
• Nail fungus
• Raynaud's
• Rosacea
• Seborrheic dermatitis
• Skin infections (bacterial, viral, fungal)
• Vitiligo

All prescriptions are issued only after evaluation by a licensed provider and may include non-controlled compounded medications.

3. Guardian Account Creation and Consent

A parent or legal guardian must create the TELEDERM.ME account and complete the minor's intake form.

Consent includes:

• Acceptance of Guardian Terms & Conditions
• Agreement to permit telehealth services for the specified conditions
• Authorization for secure provider communication with the minor (if permitted by state law)

4. Communication and Follow-Up

Guardians will have access to the minor's treatment plan, refill history, and communication logs with the healthcare provider.

Minor patients may interact with the provider directly through secure messaging, if allowed by applicable state regulations.

5. Withdrawal of Consent

Guardians may revoke consent at any time by submitting a written request with verification of guardianship to support@telederm.me.

Upon withdrawal, all services for the minor will be suspended until new consent is provided.

6. Service Limitations

TELEDERM.ME does not provide services for minors related to mental health, sexual health, or non-dermatological conditions.

Services are governed by state-specific telehealth laws, which may require synchronous (real-time) video consultations in some jurisdictions.

No medications are shipped without a valid prescription and guardian consent.

7. Changes to This Policy

We reserve the right to update this policy at any time. Updates will be posted on our website with the effective date.